To make sure the Parents are displaying:
  1. Go into > Faculty > Directories > Student
  2. In the Student Directory, search for the Student by last name
  3. Click on Additional Information
This will show you the full names of everyone the student is connected to in the system, including their Parents. If a Parent has a different last name, you can go into the Parent Directory and search by that last name and the Parent should show up in the results.