Error: An error occurred while processing your request - when approving a grading comment

If you edit a comment you are in the process of approving you may receive an error when you click the disc icon User-added image to save the comment. The error will state:

"An error has occurred while processing your request. This error has been reported and will be resolved as soon as possible."
When referencing this error please use ERROR ID: and a string of 32 digit numbers.

Article Number: 90861

Products:

Blackbaud_Enrollment_Management_System
Blackbaud_Student_Information_System

The error happens when the text for comments is copied from Word and pasted directly into the comments window. To avoid this problem, the best practice is to either type the comment directly in the window or follow these steps to copy/paste them:

Copy the text from Word.
In the comments window, click the Paste as Plain Text tool.
Click OK in the popup window.
Paste the comment text in the window.
Format the text using the available tools.
Save & Close.

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