This error is a result of the RE Connector machine being offline (or inaccessible) and consequently rendering the offline database(Raiser’s Edge Database) unreachable for retrieving type values needed when creating cross references.

To resolve this issue, make sure that the RE Connector machine is on and available. The simplest way to test if your RE Connector machine is on and available is by trying visiting the RE Connector URL https://convio-connector.sitename.org:12345:/convio/services/ConvioConnectorSOAP on a web browser of your choice, you should see a message reading “ConvioConnectorSOAP – Hi there, this is an AXIS service!”