Error: Cannot connect to the Citrix XenApp server. SSL Error 61: You have not chosen to trust DIGITALMARKETRESEARCH PTY LTD the issuer of the server's security certificate

You may receive this message when launching an application that is hosted by Blackbaud Hosting Services.
The certificate mentioned in the error message, DIGITALMARKETRESEARCH PTY LTD, is a digital certificate that installed on a computer by a third-party software application.  That security certificate is not a trusted security certificate and cannot be used when accessing a hosted application.

To resolve this issue, completely uninstall the software that may have installed the untrusted security certificate. 

Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.

Steps to Duplicate

1. Log into Blackbaud Hosting Services
2. Click on the icon to launch a hosted application
3. Receive the error message

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