Error: Error sending/receiving IATS batch file - when processing direct debits

ACH withdrawals (direct debits) are processed from Batch in The Raiser's Edge. When starting to create an Electronic Funds Transfer (EFT) transmission file to process these transactions, the following error occurs after clicking Create Now: Error sending / receiving IATS batch file
The error is occurring because Blackbaud Merchant Services does not process Canadian direct debits. Currently, Blackbaud Merchant Services only processes ACH transactions for US financial institutions.

Additional resources:

Steps to Duplicate

The RE:EFT module must be present in the Raiser's Edge - Canadian version. In a gift batch with direct debits to process:
  1. Go to Tools > Create EFT Transmission File
  2. Unmark Create credit card file at bottom
  3. Mark Create direct debit file at top
  4. Mark IATS
  5. Select Account as Blackbaud Merchant Services
  6. Click Create Now
  7. Error will occur

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