Event Registration Form does not retain registrant address information

When filling out the Event Registration Form if we have different address information for Step 2 Registration than we do on Step 3 for Billing information it may not retain the registration address information in The Raisers Edge.

The only time this occurs is when we have an identical name for Step 2 and Step 3.

If the name is slightly different and not the same the address information for step 2 will carry over as this looks like a guest.
We are currently evaluating this issue and will update this article when we have more information.

Alternative Solution:
Use the Event Registration Form Classic

Steps to Duplicate

  1. Navigate to an Event Registration Form (Not the Classic)
  2. Fill out the form on Step 2 with your name and address information 
  3. On Step 3 spell your name exactly the same as you did on Step 2 but change the address information to something different
  4. Once the form is submitted, navigate to The Raisers Edge and view the Event Record
  5. Find the Registrant that we used to fill out the form and open that registrant
  6. No Guest information will be recorded and you will only see the address information for the billing address


 Blackbaud NetCommunity

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