- A file was not sent to Sphere from TA. The Sphere export is triggered after receiving an import file from TA. Check that a file was produced and successfully transferred to Sphere.
- The PUT process to send the file to Sphere was delayed, so the export is not finished when the GET process runs to get the next file. Rerunning the GET later in the day should get the file.
- If neither of the above are the case, it is likely that the Sphere export failed due to a timeout after too many records were updated on the Sphere side. Contact Support for assistance.
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