Data from room request is not saved when using the Guest Facility Manager

Room request data is not always correctly saved on the Occupancy tab within the Guest Facility Manager (GFM) plug-in. The room request is entered and printed but all the information on the occupancy page is gone when checked a few minutes later. No error messages appear when clicking the save button. 
In order for data to always be saved for guests, the Ok button must always be clicked in order to write the record to the database.  When creating a new entry, until the form is closed by using the Ok button, the data is only stored in memory and not permanently written to the database.

Steps to Duplicate

  1. Create a new Wait list entry.
  2. Enter the data you would like to save.
  3. Click the Save button.
  4. Click the Cancel button

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.