We are currently evaluating this issue and will update the Knowledgebase Article when additional information is available.
Until the issue has been resolved, the database connection viewer can be used to determine a majority of the users who are logged in.
Click Chat with Support and reference this article number. If users need to be disconnected, please indicate if all users need to be disconnected or include the Citrix Hosting usernames of the users who need to be disconnected.
Connect and collaborate with fellow Blackbaud users.