DNS Changes if hosted by BB K-12:

If Blackbaud K-12 hosts your DNS, we will make the required DNS changes to launch the site externally. You will still need to make internal DNS changes for your site to be available from within your school network.

​Internal DNS Changes: To be made on launch day

Point your subdomain (i.e. www.schoolname.org) on your internal DNS servers at a CNAME record in this format: schoolname.onmessage.whipplehillsites.com

  • Please do not change the internal root domain IP if it is used for Active Directory. If it is used in that capacity, just make the CNAME change.
  • The www record should only have the CNAME, DO NOT add 54.209.77.18 to the www record, or you will take your site down.
  • There will be no IP address record for the www record, just the CNAME.


DNS Changes if hosted by third party ​

Note: If you have difficulty or questions regarding the required DNS changes listed above, please contact your DNS provider for support.


2 Days Prior to your scheduled launch:

Reduce the TTL setting (Time To Live) to 5 minutes or lowest possible setting.


External DNS Changes: To be made on launch day

  • Point your root domain (i.e. schoolname.org) on your external DNS servers to: IN A 54.209.77.18
  • Point your subdomain (i.e. www.schoolname.org) on your external DNS servers at CNAME record in this format: schoolname.onmessage.whipplehillsites.com ​


Internal DNS Changes: To be made on launch day after site is live

Point your subdomain (i.e. www.schoolname.org) on your internal DNS servers at a CNAME record in this format: schoolname.onmessage.whipplehillsites.com
  • Please do not change the internal root domain IP if it is used for Active Directory. If it is used in that capacity, just make the CNAME change.
  • The www record should only have the CNAME, DO NOT add 54.209.77.18 to the www record, or you will take your site down.
  • There will be no IP address record for the www record, just the CNAME.


Mini Site Launch ​

If you are creating or launching a mini-site without an active project with the BB K-12 Professional Services Team, please see article: How to Set up and Launch a Site in onMessage.