Option 1: Increase the number of cards allowed on the membership level before merging
- Go to Memberships and click on the hyperlinked name of your membership program
- Go to the Levels or Terms and Levels Tab
- Click Edit to Edit the Levels
- Change the number of cards allowed to the number that exists on the duplicate record.
- Click Save
- Process the merge again.
Option 2: Delete one of the member cards on the membership so that it does not exceed the number of cards allowed.
- Go to the Constituent Record
- Go to the Member Tab
- Click on the hyperlinked name of the membership program to go to the constituent's membership record
- Under Member Cards, click the drop down arrow beside one of the cards. Click Delete.
- Process the merge again.