Error: Field is read only: Last name - when processing form in Education Edge plugin

When processing an online admission (OLA) or an online reenrollment (ORE) form an error may occur when updating existing records. The error may read: 

Error updating an existing applicant record for [RECORD NAME]: Error occurred while binding an education edge relationship to a mapped relationship: Error creating or updating an individual record for [RELATIONSHIP]: Error occurred while binding an education edge individual to a mapped individual: Field is read only: Last name



 
There are typically two possible causes for this error. 

One of the records are open on a workstation:
  1. Click View Relationship Matches in the form processing grid
  2. Make sure that all of the records listed in the right hand column, are not open on any workstation. The records cannot be updated with information, if they are open by a user. 
  3. Process the form again, once all of the records are closed

There are more than one relationship section linked to the same record in the relationship matches:
  1. Click View Relationship Matches in the form processing grid
  2. Make sure that there is not the same record listed twice in the right hand column for Matching Records
  3. If the same record is being linked to more than one time, Click Remove the Match for any duplicate individual fields
  4. Click OK
  5. Remove the Adjusted value for the duplicated individual fields in the form processing grid. These fields will be the name, address, contact information, etc. 
  • Note: Removing the match will get us past the error but we need to remove the adjusted value fields as well, or we will have duplicate records created in The Education Edge.
  1. Process the form

Environment

 Blackbaud NetCommunity

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