Error Saving when marking checklist items complete

Note: As of July 9, 2018, Blackbaud’s School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks—constituent navigation for most parents, students, faculty, and alumni will remain the same.  
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When marking checklist items complete an error may occur.  When editing the same checklist an error will occur when making changes to the format.
Error: Error Saving
  1. In onBoard, Go to Settings > Checklist
  2. Click the Edit option on the Checklist
  3. Click the Pencil icons next to the Milestones and make note to what is happening with the Candidate Status
  4. We would not want a Milestone to change on Exit and the next Milestone to change on Entering to the same status
Staying consistent is the best policy here. If you are changing on Exit, stick with Exit and if you are changing on Entering, stick with that. If the following Milestone is trying to change the status what it is currently set to it is better to select No Change.

Steps to Duplicate

  1. In onBoard, Use the People Finder to open a Candidate record
  2. On the Checklist tab, mark an item Completed
  3. Error Saving
 
  1. In onBoard, Go to Settings > Checklist
  2. Click the Edit option on the Checklist
  3. Make changes to the Checklist Milestones or Steps

Environment

 onBoard

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