ACH/Direct debit transactions will be requested from an account holders bank within 3-5 business days on average. Funds are considered disbursable on the pending date within the BBMS Web Portal > Transaction Search detail.

Direct debit batch transactions are submitted at 12:00AM EST next day after the batch is submitted. Should you need to void/cancel a direct debit before it gets submitted, the refund should be issued in the BBMS Web Portal before the next day. Follow How to issue a refund in Blackbaud Merchant Services for the steps in issuing a direct debit refund.

Direct debit transactions submitted on the cycle end date will be included in the following cycle.