When processing ACH or direct debit transactions users would like to know how long it will take for the funds to be deducted from the account holders bank account.
ACH/Direct debit transactions will be requested from an account holders bank within 3-5 business days on average. Funds are considered disbursable on the pending date within the BBMS Web Portal > Transaction Search detail.
Direct debit batch transactions are submitted at 4:00AM next day after the batch is submitted. Should you need to void/cancel a direct debit before it gets submitted, the refund should be issued in the BBMS Web Portal before the next day. Follow How to issue a refund in Blackbaud Merchant Services for the steps in issuing a direct debit refund.