Event Registratoin batch shows 65$ applied to a transaction for a free event, but the revenue created from the batch correctly shows 0$ applied

When using a Payment part and processing multiple registrations where some are for 0$ and some are for actual dollar amounts, the batch UI sometimes shows that there is actual money applied to the component of the registration that should have been a 0$ transaction. When the batch is actually committed, the gift appears correctly with a 0$ value.

Article Number: 92972

Products:

Blackbaud_CRM
Blackbaud_Internet_Solutions

While no specific code fix was supplied for this issue, the issue could not be duplicated after upgrading to 4.0, service pack 4. We'd suggest applying the latest service pack and/or hotfix if this issue is experienced on a version prior to 4.0, Service Pack 4.

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!