A Constituent record exists in BBECRM and has a Household with a linked Spouse/Partner Relationship. The Constituent creates a Profile Update in BBIS to remove their previous Spouse/Partner to add their new one. When the batch update is created, a new relationship is generated for the new Spouse/Partner record, but the previous Spouse/Partner remains and keeps the recognition credits they had assigned originally.
We're currently evaluating this issue for a fix in a future patch or service pack.
Steps to Duplicate
Constituent logs into their BBIS User account and submits a Profile Update for "Spouse/Partner Information"
In BBECRM, after downloading the Profile Update transaction a new Batch is generated the new Spouse/Partner information is added as a new individual/constituent record to be the new Spouse/Partner record:
Commit the Batch
Go to the Constituent record for the Head of household that updated their Spouse/Partner information
Go to the Relationship tab
View the new Relationship is added for the new Spouse/Partner record
Edit the Relationship for the Spouse/Partner-Prior Spouse
Note that the Recognition credits are still applied for this individual.