Unable to locate my refund

After completing a back office refund, its drawer status may show open, but you cannot locate it in a drawer.
Refunding back office transactions do not create drawers. Drawers will only be created for transactions completed in Daily, Advance, or Online sales. The drawer status shows Open because this is a default field for all refunds. 

Steps to Duplicate

  1. Go to a constituent record in Altru.
  2. Locate a back office membership or event registration (entered directly on the constituent record through the Add Payment screen).
  3. Refund the transaction.
  4. Go to Revenue and access the Refunds report.
  5. Note the refund shows a drawer status of Open.


 Altru Arts & Cultural

Was this article helpful?