After completing a back office refund, its drawer status may show open, but you cannot locate it in a drawer.
Refunding back office transactions do not create drawers. Drawers will only be created for transactions completed in Daily, Advance, or Online sales. The drawer status shows Open because this is a default field for all refunds.
Steps to Duplicate
Go to a constituent record in Altru.
Locate a back office membership or event registration (entered directly on the constituent record through the Add Payment screen).