We have received several phone calls from donors that received notice that their monthly contributions failed. When I run a transaction details decline report, I show the error code of REJ:40 for all of these transactions. What does this mean and how do I rectify this?
An IATS error code of REJ:40 means "invalid credit card number or card not supported by IATS". This could potentially mean that the IATS system is/was down or that the your organization information is not correctly set up with IATS. Please contact IATS Support at 1-888-955-5455 to rectify this situation. For a full listing of IATS error codes, click here.