There isn't an easy way to track this down on the admin side, but we can use clues in the email to find out what it is. Make note of the following details in the email:
  • What is the sender name?
  • What is the sender email address?
  • What is the subject line?
  • Which constituent record received the email?
  • Does the email contain any clues about which TeamRaiser it may have come from?
Using this information, you can try searching across all TeamRaisers by Constituent ID to see where it may have come from.
  1. Go to Fundraising > TeamRaiser
  2. Click Manage next to any TeamRaiser
  3. Enter the Constituent ID
  4. Click Search Across All TeamRaisers
You may get lucky and find they are only registered to one, but do your best to find which TeamRaiser is the most likely to be the source.

Coaching email

When you find the name of a TeamRaiser that is a suspect, click Manage for that TeamRaiser and look at the coaching email deliveries tab.
  1. Select the Coaching Emails tab
  2. Select the Delivery List tab
Sort by Completed and match the date that the constituent received the email with the timeframe of when it was sent. You can also Edit the message in Message List and match up the other details, such as the sender name, email address, subject line and body content, etc.

Autoresponder

When you find the name of a TeamRaiser that is a suspect, click Edit for that TeamRaiser and go to step 11. Manage Autoresponders. Use the subject line of the email as a clue to find which Autoresponder it may be. Click Edit next to each suspected Autoresponder to match up the other details, such as the sender name, email address, subject line and body content, etc.