I am trying to create a Custom Constituent Import using a CSV file. I have selected CSV as my file type for the operation, however every time I browse for the file and insert it, I receive this error when attempting to continue on to the next step. I have confirmed that my file extension is .csv. How can I fix this?
If are working in Excel 2010 or higher, it's possible that the CSV was saved under a different CSV file format that Luminate does not recognize. The file must be saved in the CSV (Comma Delimited) file type. Re-save the file in this format and attempt the import once more.
If this does not address the error, it's possible that the file has become corrupted in some way. Transfer the data to a fresh .csv file, save it under the correct format and re-attempt the operation.
If are still unable to successfully commit the operation, <a href="https://www.blackbaud.com/support/needhelp.aspx">Contact Support</a> and provide this article number.