Error in Main Page Load - when clicking Online Express

When clicking on the Online Express module in the Raiser's Edge, the Supervisor user may see the error below:

Error in Main Page Load 'C:\Program Files (x86)\Blackbaud\The Raisers Edge 7\Custom\OnlineExpress\versions\55.0.3.0\html\mongoHome.html'
Error number : -2147467261
Error description : 'Object reference not set to an instance of an object.'

This happens on all workstations for the Supervisor. In some instances, the Online Express module disappears for non-supervisor users.
This has been resolved with the 8/26/15 release of Online Express.  If you are experiencing this behavior after 8/26/15, please contact Support.

Steps to Duplicate

1. Log into the Raiser's Edge as Supervisor
2. Click on Online Express
3. Error appears

Environment

 Internet Explorer
 SQL Server 2008 R2
 Blackbaud Online Express
 55.0.3

Was this article helpful?