When clicking on the Online Express module in the Raiser's Edge, the Supervisor user may see the error below:
Error in Main Page Load 'C:\Program Files (x86)\Blackbaud\The Raisers Edge 7\Custom\OnlineExpress\versions\18.104.22.168\html\mongoHome.html' Error number : -2147467261 Error description : 'Object reference not set to an instance of an object.'
This happens on all workstations for the Supervisor. In some instances, the Online Express module disappears for non-supervisor users.
This has been resolved with the 8/26/15 release of Online Express. If you are experiencing this behavior after 8/26/15, please contact Support.
Steps to Duplicate
1. Log into the Raiser's Edge as Supervisor 2. Click on Online Express 3. Error appears