Order Discounted by more than Total

An order processed Daily Sales was processed using a discount code. The discount applied was either incorrectly computed or applied to too many items, such that a greater dollar amount was discounted than the total balance of the order. This resulted in the Order having a negative balance.
This issue has been resolved. If you experience this error, please Chat with Support to provide the exact steps that were taken.

Steps to Duplicate

  1. Go to Sales > Order Search and search for a specific Order that has a negative balance
  2. Notice the amount paid, such as $6.
  3. Notice that the discounts applied line is greater than each individual line item
  4. Open Total Revenue and Payment Report from Financials > Total Revenue and Payment Report. Filter exclusively on Daily Sales. Search for that order. Notice that only the amount paid ($6) shows.


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