You added a YouTube video to your Kintera Thon. Maybe you added it to the homepage using Website Features or maybe it's added through an Iframe on a different page. When you view the page where the video is located, the video does not load or does not display.
Ensure you can view the video from an outside network, not connected to your organization's network. Some networks block YouTube videos.
If the video does not display on an external network, ensure the video has been added properly. The steps to verify can vary depending on the method utilized and location.