Error: An error occurred processing the appeal - when downloading email data from Online Express to The Raiser's Edge

Online Express can add email marketing data to The Raiser's Edge on constituent record Appeal tabs. The following error occurs when clicking Add this data to RE:
  • Error: String or binary data would be truncated. Line 10.
  • Error: An error occurred while processing the appeal [appeal name]. If the problem persists, please contact Support.
This has since been resolved.

Steps to Duplicate

  1. Log into The Raiser's Edge and click on Online Express in the left navigation menu.
  2. Click on Email Marketing at the top.
  3. Under Recently sent messages, click on a subject line. (Note name of subject line.)
  4. On the right side of the of the new Email performance screen, click Add this data to RE.
  5. A series of messages will occur:
  6. A window with a progress bar a seconds count to adding the records.
  7. The following appears: Error: String or binary data would be truncated. Line 10.
  8. Click OK.
  9. The following appears: Error: An error occurred while processing the appeal [appeal name]. If the problem persists, please contact Support.
  10. Click OK.
  11. Returns to the Email performance screen. Click Close in the lower right.
  12. In The Raiser's Edge, click Records in the left navigation bar.
  13. Click Appeals and then Open Appeals on the upper right.
  14. Enter name of email in Description search field noted in step 3. Click Find Now.
  15. The email appeal has created, however, it does not add to constituent records.







 

Environment

 Blackbaud Online Express

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