Hyperlink Format is lost with Conditional Mail Merge

When including a hyperlink in a conditional mail merge template, the final merge loses the hyperlink format. When running a simple mail merge the hyperlink format is not lost.

We have evaluated this issue as a bug and we have determined it will not be addressed in the program in its current state. In this case, we believe the risks and challenges outweigh the potential benefit of resolving this issue. The mail merge functionality for simple and conditional type merges were intended with the purpose of printing physical documents. We strive to select the most impactful changes and issues to address with each release to accelerate the rate at which we deliver new features while sustaining the highest level of quality for our customers.

We recommend adding any program suggestions to our Ideas Community page. Our developers check here first when building program enhancements to see what our users are most interested in seeing implemented.

Alternate solution:
Use a Simple mail merge when including a hyperlink in the letter.

Steps to Duplicate

1. Create a Donor Acknowledgement Letter
2. Select a Conditional Mail Merge
3. Include hyperlink in template
4. Complete mail merge
5. Hyperlink format is lost


 Raiser's Edge

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