Error: "Constituent entered has an existing spouse that is different than the spouse entered in the row"

When entering membership dues via match, you may get this error message.
When renewing a membership, make sure that you're entering the primary member. If Altru is setup to make anyone added to a membership a spouse relationship, this will result in an issue.

To resolve this issue:
1. Make sure you're entering the membership for the original, primary member.
2. Alternatively, navigate to the membership you're trying to renew and delete additional members. 

Environment

 Altru Arts & Cultural

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.