Custom Date\Time field does not trigger custom e-mail alerts to send

When attempting to use a custom date\time field to feed an e-mail alert datalist, a user may notice that the e-mail alert never successfully processes e-mails.
When a custom alert is processed, it’s run within a given window: the window opens at the date the process last run and it closes at the exact time that the process starts. Any records outside of that window will not be returned. 

However, time is not static. After the process starts, it starts running the data list while the clock keeps ticking. The query view extension uses getdate() to return the current time in each row. But by the time it gets there, the current time has now advanced past the time that the process started. So getdate() will essentially always be outside of the window of the process: it always be just in the future. The feature was never intended to provide a means to email the current results of a query out, so cannot be utilized to achieve this end. The query can be processed in CRM if you want to see the results of a query at a given time.  

Environment

 Blackbaud CRM
 3.0
 516.69

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.