How to Restore Browser Default Settings

You may need to restore browser settings if you receive a message such as, Error: Resource shortcuts are currently disabled, other attempts to configure your browser fail to launch Citrix and connect to Blackbaud Hosting Services, and you are using a current version of the web browser and Citrix Receiver.   
Please see below for links for each browser. We provide links to third-party information in an attempt to help resolve your issue. Blackbaud is not responsible for the information on these pages or if the information changes. 
  1. Google Chrome
  2. Windows Internet Explorer
  3. Mozilla Firefox 
  4. Apple Safari 

Steps to Duplicate

  1. Log into Blackbaud Hosting Services portal for your datacenter
  2. Click the application icon
  3. Receive an browser related error message and the program does not start

Environment

 Chrome;Firefox;Internet Explorer;Safari
 Windows 7 (32-bit);Windows 7 (64-bit);Windows 8 (32-bit);Windows 8 (64-bit);Windows 8.1 (32-bit);Windows 8.1 (64-bit)
 Raiser's Edge

Was this article helpful?