If your organization hasn't submitted more than 50 geocode processes within the past 24 hours, Contact Support and reference this article.
Blackbaud Support will look into the issue and if need be generate a new mapping key for you. Take the key and enter it in your Mapping settings:
- Go to the Prospects functional area.
- Under "Research Tools," click Mapping.
- Under "Configuration," click Map settings.
- Under "Credentials," click Edit.
- Enter the new key, and click Save.