Line Item shows incorrect reversal distribution

When viewing the GL Distribution of a Line Item record there is a Reversal Transaction that only shows a Credit to the Asset account while the debit entry is missing. This is causing the Balance Sheet to appear out of balance. 
We are currently evaluating this issue and will update this article when we have more information. 

Steps to Duplicate

1. Go to Accounts Receivable
2. Open Client Record
3. Go to the Activity Tab
4. Open Invoice 
5. Go to the Line Items tab
6. Open line item 
7. Click on the GL Distribution tab and click DR/CR Entries. Note the reversing entry is one sided. Also note that the Line Item does not have an adjustment or deleted status 

Environment

 Financial Edge
 7.87
 7.87

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.