Not able to unapply deleted credit. In order to delete a credit, it must be unapplied first. In this situation, we were able to delete the credit prior to unapplying. Now we cannot unapply the credit. When going to add\edit applications and trying to unapply the deleted credit, we receive error: record cannot be saved. The deleted credit still shows as applied and reducing client's balance
We are currently evaluating this issue and will update this article when we have more information
Steps to Duplicate
1. Go to AR > Records > Charges > Open Charge that has the deleted credit applied to it 2. Go to Payments\Credits tab 3. Notice the deleted credit listed 4.Open credit and it shows deleted (somehow they were able to delete the credit without unapplying first) 5. Select to Add\Edit Applications 6. Unmark the apply checkbox for this credit > Save Applications.
We are not able to and receive error of "Record Cannot be Saved" since the credit memo has been deleted