I have recently uploaded images to our image library. When I select them to use in our Teamraiser the thumbnails appear all black and the image itself appears all black on the website. Why is it doing this?
Normally, when this occurs, it is due to the image being created with and Adobe or other graphics editing application. Please have the individual who created it, to recreate it, but to ensure when exporting their image file, that the application does not have sRGB turned on.
Blackbaud is unable to address this issue because it is related to third-party software. For assistance with adobe, please contact the third-party vendor here.
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites and we cannot assist with implementing resolutions from these websites.