It is possible that this donation was made on a different donation form than your other transactions. To verify this follow the steps below.
  1. In Luminate Online go to Constituent 360 > Constituents
  2. Search for the constituent that made the donation
  3. View their record
  4. Click on the Transactions tab
  5. Scroll to the bottom of the page and find the transaction they made
  6. Note the name of the donation form associated with this transaction
  7. Go to Data Management > Luminate Configuration > Configure Cross References
  8. Click Configure for The Raiser's Edge Donation Form
  9. Find the donation form that matches the one associated with the gift
  10. Click edit for this form and note the fund that it is cross referenced to
If this cross reference is incorrect, you can search for the correct cross reference in the search field, select it, and then save your changes. This change will not retroactively update the fund associated with gifts that have already been made, however, all future gifts will sync to the plug in associated with the fund you have now selected.