They then receive the error: "Unable to load datalist. ResearchPoint was unable to authenticate you WealthPoint subscription"
This is caused by a temporary disruption between ResearchPoint and the WealthPoint service. Please wait a few minutes and try again. If the error continues Chat with Support , reference this article, and a support analyst will assist you.
Steps to Duplicate
1. Log into ResearchPoint 2. Try to do almost anything 3. Error may pop