Error: This page can't be displayed - when selecting an option on the navigation bar

When users click on one of the options in the navigation bar (Home, Records, Query, Export, Reports, Mail, Batch, Admin, Config, etc.), they may receive the following error:

Error: This page can't be displayed - when selecting an option on the navigation bar

Can't reach this page - when selecting an option on the navigation bar

This page can't be displayed
  • Make sure the web address is correct
  • Look for the page with your search engine
  • Refresh the page in a few minutes

Can't reach this page
  • Make sure the web address is correct
  • Look for the page with your search engine
  • Refresh the page in a few minutes
UAC may be enabled.  Have the affected user do the following:

In RE:
  1. Click File > Exit and Sign Out
  2. Right-click the RE icon and choose Run As Administrator
  3. Note: For more information regarding UAC and The Raiser's Edge, please visit What is User Account Control (UAC)?
  4. Confirm that a compatible version of Internet Explorer is installed: How to find System Requirements for previous versions
In FE:
  1. Click File > Exit and Sign Out
  2. Right click on the FE icon and choose to run as Administrator
  3. Confirm that a compatible version of Internet Explorer is installed
OR
  1. Click File > Exit and Sign Out
  2. Disable UAC on the workstation
  3. Reboot the workstation
  4. Log back into The Financial Edge 
OR
 
      1.  Update The Financial Edge to the latest Patch
      2.   Have User Exit and Sign Out
      3.   Reboot Workstation
      4.  Sign back in

Environment

 Windows 7 (32-bit);Windows 7 (64-bit);Windows 8 (32-bit);Windows 8 (64-bit);Windows 8.1 (32-bit);Windows 8.1 (64-bit);Windows 10 (64-bit)
 Raiser's Edge

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