Altru adding HTML code to etickets acknowledgments

When adding new HTML source code to your eticket acknowledgements you may notice that Altru has added some HTML code to random spots in the source code after clicking the update button and opening the HTML Source editor up again to review the code

Article Number: 94662

Products:

  • Altru_Arts_Cultural
Our Product Development team has reviewed this issue, its impact in the software, and the availability of an alternative solution. After careful consideration, we have determined that this issue will not be addressed currently in the Altru software. Product Development will be focusing development resources in other existing areas of the product, as well as new feature development.
HTML coding.docx

Steps to Duplicate

Steps to duplicate in Sample database
  1. Click web > Default acknowledgement email
  2. Click the view tab > HTML code
  3. Scroll down to the bottom and add in some HTML code
  4. Click update
After clicking update. Close Altru and repeat the above steps to review the code again. Altru may have added numerous '&' sections of code through the HTML Source Editor

Environment

 Altru Arts & Cultural
 4.98

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!