When does Support end for Sphere?
What can I expect in my next Sphere renewal?
What are my next steps as a Sphere client?
How do I migrate to another Blackbaud solution?
How do I export my Sphere data?



When does Support end for Sphere?
Sphere will no longer be supported after March 31, 2019. All Sphere renewal terms will end on or before March 31, 2019, at which point all remaining Sphere sites will be deactivated and become inaccessible. Blackbaud will not maintain Sphere data after March 31, 2019, so if you choose to not move to a new solution, it’s important that you export any data that you would like to retain prior to March 31, 2019.
 
*For additional information about how to export data out of Sphere, please reference this KnowledgeBase article.
 
What to expect from my next Sphere renewal:
Clients with an active Blackbaud Sphere contract will have the option to renew their existing agreement upon their renewal date, but the last full, 12-month renewal term will begin April 1, 2018. All renewals after this date will be for an abbreviated term.
 
Other important dates:

  • Effective 1/1/18, annual Sphere subscription rates will increase by 20% for all clients who have yet to contract their migration to another Blackbaud online solution.
  • Effective 1/1/18, clients with a $0 annual subscription plus transaction fees, who have not yet signed an agreement for another Blackbaud online solution, will renew at an annual subscription fee of $1,188, plus transaction fees.
  • Effective 1/1/19, an additional annual subscription increase will go into effect for all clients requiring an abbreviated renewal term in 2019.

 
What are my next steps as a Sphere client?
You should be working closely with your Blackbaud account team to finalize your migration plan. Migrating to a new solution takes time and planning. Use this Blackbaud Sphere Migration Guide to help you plan for your transition. You will want to allow about 3-6 months to evaluate your options with your account manager and make a purchasing decision. We then recommend dedicating about a month to data cleanup, followed by your new solution implementation.
All migration decisions should be finalized by June 30, 2018. Your account manager will work with you to map out a timeline that works with your organization’s budget and event cycle and allows you to transition to your new solution in a timely manner.
 
How do I migrate to another Blackbaud solution?
While most clients are moving to Luminate OnlineTeamRaiser, and/or everydayhero, your account manager or migrations specialist will work with you to prescribe the right solution for your organization based on your unique needs. To get started, chat with us now or register for our upcoming web seminar. And don’t forget to review the Blackbaud Sphere Migration Guide.
 
How do I export my Sphere data?
Please refer to this Knowledgebase article for additional information on how you can export data using the administrative tools in Sphere. If you would like Blackbaud to export your database tables, please speak with your account manager about purchasing our export services. Clients are responsible for exporting all Sphere data that they would like to retain prior to March 31, 2019.*

*Canadian charities have a retention obligation under Canadian Law which requires them to maintain donation receipts for two years from the end of the calendar year in which donations were made. If you are a Canadian client, please make sure that you have done your due diligence to fulfill this requirement prior to fully transitioning away from Sphere. Blackbaud can provide a copy of your donation receipts in PDF format if you would like to obtain this for your records. Please chat with support to let us know if you would like a copy of your receipts in PDF format. When chatting with support, please provide the date range for which you'd like to export the receipts.