Email addresses in Luminate Online overwritten with empty values when using The Raiser's Edge 7.94

In some cases, performing certain tasks in The Raiser's Edge, such as global changes, may cause email addresses in Luminate Online to be updated with empty values.
This issue has been resolved in version 1.4.5686 of the Luminate Online plug in and version 1.4.15208.2 of Blackbaud web services, available on August 4th, 2015. Download and install the latest version and patch, if applicable.

Steps to Duplicate

1. Perform a global add or global change on a large number of records
2. Notice that email addresses not updated as part of the global change now display as blank in Luminate Online

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.