Images from Online Express emails are blurry when viewing them on mobile devices

When creating an email from Online Express users are able to add images, including high resolution images. When viewing the email on mobile devices some users find that the images do not appear in the high resolution format and can appear blurry. But when viewing the email on a computer the images look fine. 
We are currently evaluating this issue and will update this article when we have more information

Steps to Duplicate

1. Create and send an email in Online Express
2. Open the email on a mobile device

Environment

 Blackbaud Online Express

Was this article helpful?