Performance issues in query module including queries and the Delete multiple queries function crashing Raiser's Edge

Some users experience severe performance issues in the query module. Simple queries (Gift date between <dates> take minutes to open and run, or, do not run at all and freeze or crash Raiser's Edge. Users also are not able to use the Delete Multiple queries function, because Raiser's Edge crashes.

If you are experiencing this issue, click Chat with Support, reference this article, and provide the following information so we can assist.

  • The name of any affected queries (if not every query exhibits the issue)
  • Database backup


 Raiser's Edge

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