When changing the constituent on a transaction in a batch, recognition credits are being deleted for all rows below the change. This only occurs if the batch is being created from an import and the import is mapping the additional application stream collection field.
Download and install the latest patch which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.
Steps to Duplicate
Select Administration> Import
Select the Import Parameter
Add the import file, automatically map fields ensuring the additional application streams field is mapped and the application and designation fields are not mapped
Select Start Process
Go to the batch that was created
Select Revenue> Recognition
Notice that Recognition exists for each transaction
For the first row, change the constituent to someone else
For “would you like to reset recognition credits….” Select yes
Select cancel for the Apply to Commitments Window
For that row, set the Application to be Donation
Select Recognitions for the first row-see that they exist