If your firewall is blocking the incoming data and the correct ports are open, you may need to obtain the latest service pack for the Microsoft .NET. For additional information, visit Microsoft's website: https://support.microsoft.com/en-us/kb/839174. This is outside Blackbaud's Scope of Support.
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist in implementing the solutions on these websites.
Steps to Duplicate
On the workstation you would like to install Blackbaud Web Services on, log into The Raiser’s Edge
Click on Web Services in the navigation bar
Look for the Blackbaud Web Services in the list
If the Install Update link is active (blue) next to Blackbaud Web Services, click the link to install any applicable updates available
Click the Blackbaud Web Services link
If available, click Install Service at the top of the new window
Choose the default location to install the Blackbaud Web Services
Try to start The Raiser's Edge Mobile and it immediately stops
Check Process Explorer and the error shows when the process stops