Service User ID Number field missing from Online Express

Online Express Donation Forms require a Service User ID Number for direct debit payments to comply with direct debit requirements and rules. The text is available but no field to enter a value.
We are currently evaluating this issue.
Please contact support with your Service User ID number.
Screenshot.docx

Steps to Duplicate

  1. Log into Raiser's Edge and select Online Express
  2. Create a new donation form and allow Direct Debit payment method in the 'Get started' tab
  3. Tick to Include the recurring gift option in the 'Extras' tab and add a monthly frequency
  4. Save and continue to the 'Fine Tuning' tab
  5. Tick the box 'Make this a monthly gift'
  6. Scroll down and select Direct Debit
  7. Note the Service User ID Number text but no corresponding field

 

Environment

 Blackbaud Online Express

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.