Chage userID/password part returns following error for users linked to Education edge "you may not update your username or password at this time. Please try again later"

When a user in Blackbaud Netcommunity is linked to education edge and tries to use the change UserID/Password part to change their password they receive the error "you may not update your username or password at this time. Please try again later"
We are currently evaluating this issue and will update this article when we have more information.

To resolve the problem, complete the following steps:
  1. Browse to Users and Security > Users
  2. Look up the account of the person who wants to change their password
  3. Click the "Delete" button on the account (It is not necessary to first break the links)
  4. Search for the deleted account by placing a check in the box called "Deleted" and filling in the username
  5. Edit the account
  6. Click the "Undelete" link
  7. The user should now be able to utilize the part normally

You may also use a Profile Form (not Profile Form (Education Edge)) part in Blackbaud NetCommunity to allow for changing passwords and avoid the problem all together.  To utilize this solution:

  • The user's Education Edge record must be linked to a corresponding constituent record in Raiser's Edge.
  • The user's BBNC account must be linked to both Raiser's Edge and Education Edge.  This is accomplished through the RE\EE Integration System

Finally, you may solicit the user for the password they would like to use and change it yourself on the user's account in Blackbaud NetCommunity.
 

Steps to Duplicate

  1. Log into Blackbaud Netcommunity
  2. Edit the change userID/Password part
  3. Ensure the change userID/Password part has the Password and Confirm password include fields checked
  4. Ensure that the change userID/Password part has the Editable check box enabled for Password and confirm password
  5. Log into website as a Blackbaud Netcommunity user who is linked to education edge
  6. Travel to the page the change userID/Password part is on
  7. View error: "you may not update your username or password at this time. Please try again later"

Environment

 Blackbaud NetCommunity
 6.64

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