Benefits: Why are there duplicate benefits awarded to a participant?

There are duplicate benefits, this is often a result of benefits not superseding.
Confirm that:

1.  The benefits are active (not expired) and marked 'OK to Deliver' ('Y') in Team Approach.
2.  Also, confirm that the recipient Name ID (Recip_Name_ID) and recipient Address ID (Recip_Address_ID) are the same for each account in question.
3.  Make sure that the benefits have the Renewable Flag set to Y. 
4.  If the benefit is not the Membership benefit for the Activity Type then the Supersede Flag should be either blank or set to N.

Environment

 Team Approach

Was this article helpful?