Benefits: Why are there duplicate benefits awarded to a participant?

There are duplicate benefits, this is often a result of benefits not superseding.
Confirm that:

1.  The benefits are active (not expired) and marked 'OK to Deliver' ('Y') in Team Approach.
2.  Also, confirm that the recipient Name ID (Recip_Name_ID) and recipient Address ID (Recip_Address_ID) are the same for each account in question.
3.  Make sure that the benefits have the Renewable Flag set to Y. 
4.  If the benefit is not the Membership benefit for the Activity Type then the Supersede Flag should be either blank or set to N.

Environment

 Team Approach

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.