Error: Required Field Missing: Designation- when validating batch

When validating an Enhanced Revenue Batch to record recurring gift payments users receive Error: Required Field Missing: Designation but the Designation field is grayed out and users are unable to select a Designation. 
In order to resolve this error, we will want to edit the batch template to remove the designation field as required. ​

To edit this in an existing batch, we will follow the steps below: 
  1. From Administration, Click Batch > Batch Entry
  2. Click the arrow to the left of your batch, Click Edit Batch
  3. Click Customize Fields
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  4. Under Selected fields, Click the gray box to the left of Designation to highlight the row. Unmark the box Required
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  5. Save
    • Note: These changes will only apply to new lines entered in your batch. The resolve the error on any existing lines, please reenter the information in that row
To Adjust this setting for future batches, please follow the steps below:
  1. From Administration, Click Batch > Batch Entry
  2. In the Task Bar on the left, Click Batch Templates
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  3. Click the arrow to the left of the batch template type you would like to adjust (i.e. Enhanced Revenue Batch), Click Edit
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  4. Navigate to the Selected Fields and Defaults Tab
  5. Under selected fields find Designation, and Click the gray box to the left to highlight the row
  6. Unmark the box 'Required'
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  7. Click Save

If you still are experiencing this issue, please Chat with Support and provide the exact steps take to encounter this error. 

Environment

 Altru Arts & Cultural

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