Users may encounter the following error message when adding a new user in User Administration:
Error: The user logon name you have chosen is already in use in this enterprise. Choose another logon name and then try again.
Account usernames need to be unique across Blackbaud Hosting Services. While an account with the same username may not be in use by your organization, the name may be in use by another organization hosted by Blackbaud.
Modify the desired username by adding a middle initial, number, site ID, or other unique item to the logon name. This will allow you to create the account without issue.