Error: “Data could not be saved. Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.” when merging two constituents

When two constituent records can be consolidated into one, you can use the Merge two constituents feature to merge one record's data into the other.  In this instance, the merge process times out with the error: “Data could not be saved.  Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.”
We're currently evaluating this issue for a fix in a future patch or service pack.

Steps to Duplicate

  1. Go to the constituent functional area
  2. Select Constituent search
  3. Search for lookup ID .This will be the target.Observe the relationship tab
  4. Go back to Constituent search
  5. Search for lookup ID 8-11220975
  6. Observer that it has one relationship and very little other information.No revenue.
  7. Go to the Constituent functional area
  8. Select Duplicates
  9. Select Constituent merge
  10. Select Merge configuration
  11. Edit the Merge all configuration – be sure that all Merge tasks are checked
  12. Save
  13. Go back to Duplicates
  14. Select Merge two constituents
  15. Enter into the Source field
  16. Enter lookup ID 2499BBEC_RE_LOUISVILLE_SOURCE into the Target field
  17. Select Merge all as the Merge configuration
  18. Mark source Inactive
  19. < >Observe a period of processing then the error

Environment

 Blackbaud CRM
 3.0

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.