Error: the process could not submit the file to Blackbaud. Unable to connect to the remote server - when submitting AddressFinder file

When trying to submit the AddressFinder file to Blackbaud through Altru, you may receive the error: the process could not submit the file to blackbaud. Unable to connect to the remote server. This happens for all users on all computers.

Article Number: 95094

Products:

Blackbaud_Altru

Please contact support and reference this Knowledgebase article.

Steps to Duplicate

Go to Administration > Data Tune Up.
Click Start process next to Step 1: Create and submit file to Blackbaud.
Receive error: The process could not submit the file to blackbaud. Unable to connect to the remote server

Environment

Affected Product Altru Arts & Cultural

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