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When trying to submit the AddressFinder file to Blackbaud through Altru, you may receive the error: the process could not submit the file to blackbaud. Unable to connect to the remote server. This happens for all users on all computers.
Article Number: 95094
Products:
Please contact support and reference this Knowledgebase article.
Steps to Duplicate
- Go to Administration > Data Tune Up.
- Click Start process next to Step 1: Create and submit file to Blackbaud.
- Receive error: The process could not submit the file to blackbaud. Unable to connect to the remote server
Environment
Altru Arts & Cultural
