Altru won't let you undo acknowledgements on acknowledged sales orders

You may notice that a payment was marked as acknowledged in Altru but when you go on the payments record to unmark it as acknowledged the only option under task is to mark the payments as acknowledged even though Altru has already said it was acknowledged.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

  1. Click Constituent > Constituent search
  2. Search for and select a constituent
  3. Click on the communications tab and notice they have a payment that was acknowledged
  4. Click on the link that says acknowledgement
  5. Click on the payment details tab
  6. Click on the date of the payment
  7. Notice under task it says mark acknowledged as if it wasn't already acknowledged in Altru

Environment

 Altru Arts & Cultural

Was this article helpful?